Just great product. Along with this we paid a few more hundred dollars to have the universal remote so we would not have multiple remotes at the bed side. This company need to be sued for false advertising and an inferior product that is taking money out of peoples budget for nothing. Not good. Next, the mattress didn’t maintain the selected level for comfort, so my husband usually sleeps in a reclining chair which he finds more comfortable than a $ 7,000.00 bed! Comfort. What is the solution to sag that you are suggesting here? You know there is a problem when the delivery person can carry your whole bed on one shoulder. SN does NOT sell replacement connectors. We had one foam area that did develop mold after more than 10 years, and it was replaced immediately without cost. All they care is about their profits. Casper vs Leesa vs Tuft & Needle vs Saatva, Boll & Branch vs Parachute vs Brooklinen vs Snowe Sheets Comparison, Electronics Giant Nokia Launches Sleep Tracking Pad, Therapedic Launches TheraLuxeHD and Therawrap2 Mattresses for Heavier Sleepers. I don’t lay level. This time they said I have to talk to the frame manufacturer Leggett and Platt. It hadn’t, so she said that since I’ve never had a tech out since the bed had been installed, that I get one complimentary call. You are buying an OVER PRICE Air Mattress and will NOT get any customer support without paying for it. Pressure points everywhere. When we tried to use the warranty to replace the pump we were told that it was not part of the warranty. Hello: We are in the same boat. I got the same “pay $600. It does not matter how often I try to adjust it the sag in the middle does not go away. Buy a regular bed, this is like a car that wears out part by part. I said we need a technician to come out and fix it and they said I have to pay $100 just for the pleasure of having a tech sent out. No trenching and customer service has been excellent. This is my magic bed. The single biggest waste of money I ever committed to. Top Sleep Number Bed Problems 1. I will be returning this bed and Sleep Number just lost a very good customer. You’ll find everything from mattress reviews to sleep tips. We need to file a group claim against sleep number and get our money refunded! I got my bed few weeks ago….not life changing. How do I control my bed with the SleepIQ® app? She also only sleeps over a few nights a week so shouldn’t have these issues. I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. I loved my old top of the line SN bed which we slept on for nearly 12 years and figured it was time for an upgrade. Obviously, they do not value their customers. I bought an older King mattress and base that was in storage, the bladders were pretty full to the touch they felt firm, I tried each sides remote and both are pumping air, I got the 2 bases which are in perfect condition, however left the frame he was selling because I have one already. Saved me some misery and a ton of cash. Found out from personal comfort they get their stuff mostly from the same place as sleep number and found out from sleep number the reason for the high prices are storefronts. Tim Brown left message about the call with customer service disconnected and not getting a call back. The $400 bucks they get for delivery and return probably covers the cost of the bed anyway. I should have read the reviews. This is a major design flaw. The problems I keep having is the remotes loose connection with the pump. We’ve had ours for 10+ years as well and have had no issues until now. My question to you is can I return the bed. The Sleepopolis team is a group of sleep enthusiasts that will bring you the latest reviews, news, and analysis on all things sleep. If you do decide to try this mattress make sure you’re fairly certain or willing to pay $400+ to try. Disappointed is an understatement! I advise to stay away from sleep number. It was quite and the base moved smoothly up and down quickly as well. If I want a technician to replace the air chamber for me, I have to wait 10 days. I found that the sagging in the middle can be caused by numerous things such as, the air sacks can be installed incorrectly, and by the fact that they are not zipped up together. Can I just say it’s been a total waste of money and extremely uncomfortable. I specialize in repairing Adjustable Air Beds. Nothing lasts forever and all mechanical and plastics eventually wear out and/or need updating. Their tactic is to say you have nothing to lose completely refundable Up to 100 nights. As I said I could go on and on and on but I think you get the drift. We purchased it in 2011 with a pro-rated warranty. I have had my sleep number bed for almost ten years. Not a good investment! I set it to 50. Price. The trench affect has really impacted my sleep pattern and health. She said they didn’t do that; they replaced the entire thing; if I took it apart to try to see what was wrong it would void my warranty. No matter what you do the bed inflates and deflates on its own, even after you set a specific number the next day it changes forcing you to try to magically guess which number it is actually on because it malfunctions and never shows you the true number. As soon as you sit on the bed you can feel the air mattress under the foam. *Based on internal analysis of sleep sessions assessing sleepers who use multiple features of Sleep Number … I was watching movies in my sons room and he has a standard mattress. I’m so sick of this!!! As far as comfort, I really miss my old bed.. How did you get techs to come out? We Ordered our bed and a headboard back on December 8, 2019 and asked for them to be shipped separately because the headboard would take 6 to 8 weeks for delivery. We ask, why these part of problem is not covered under the warranty? Even the replacement parts are outrageous. This time she had me unzip both sides of the bed. Went for a Sleep Number Queen mattress. I came across this article while looking into the seam coming undone in one spot. If I can warn as many people as possible I will. I cover it with plush padding before putting on the sheets and blankets. Well, it didn’t work. We feel totally violated. I’ve had the mattress about 2.5 years now and I’m in so much pain. We are moving into our new house In 2 weeks ! Other irritants include: The canyon in the center of my bed. Essentially they deployed new technology knowing it would make all the universal remotes in the market place not function. I’m thinking the full split will potentially prevent the “sagging” issues some people describe on the half split because it has 2 air bladders. As I’ve not even been able to use the bed I’m wondering if anyone has had experience with a Small Claims suit for the entire amount of the purchase? We exchanged it for the regular king I7 and got a refund of $110. He used a car camping air mattress that had an attached pump. Leave and come back after trying something else. Buyer beware!! I’ve been sleeping on top of pillows. Because Im good at maintenance moving the bed is little easier for me. My number in the store was around 40. We had the Select Comfort for 23 years with few problems after I re-installed it to keep the hoses from crimping. When I received it I noticed that it was not the same as my previous foam purchase. My husband went to the ER with back and chest pains. Always be aware when you have to sign a long sales agreement with generalities and no distinct quotation about costs. No matter what setting it was not comfortable. My husband bought it hoping it would help his back. OMG he can’t even help how bad this bed truly is not only a glorified air mattress but a poor nightly sleep day in and night out, you hate that it’s yours! They passed the buck onto the base manufacturer. A new top foam pad is $170 at this discounted rate, and a new mattress cover is $1200. (King, i8) the delivery men told my husband that it was not worth it. They do have a 30 day gaurantee, But the first two weeks my husband had been in India on business. I asked what if I brought the pump to the store to be looked at. Ours is about four years old and was much more expensive than any other mattress we ever purchased. Imagine my surprise when I slept soundly all night and woke up with no back nor hip soreness. You have to think of it like a hospital bed. We have owned 3 SELECT COMFORT (previous name for this company) mattresses, one full size, one single, and one California King. Recently had technicians come to make sure the bed was assembled correctly. I bought sleep number for my wife who has health issues. So incredibly uncomfortable. We are moving and can’t afford to move it across the country so will have to pay to have it removed. At least 20% of Sleep Number bed owners report having over the span of ownership at least one durability problem – such as a leaky air chamber, broken air pump, malfunctioning controller, deteriorating comfort layer, bulging sides, compressed foam borders and failing edge support. Laura is a journalist with nearly a decade of experience reporting and covering topics in the health, fitness, and wellness space. They don’t care about the customer. Hotel, bed and breakfast and timeshare properties. Thankyou for posting. Any ideas? Customer service has been more than kind and responsive to us. Will be fixing leaks with gorilla glue/patches. What is a good mattress? It didn’t work. If there ever was a scam company Sleep Number would define it. It weighed a total of 70lbs. By the way, it’s just me in the bed and I weigh 120 pounds. I repair most makes and models of beds for home use. For a bed that costs the price of a small vehicle, it’s shockingly makeshift under the surface. I am about to buy just a plain twin bed and take the AIR MATTRESS off the frame – since the Frame is not guaranteed by Sleep Number. Does it happen often? I bought a sleep number king with all the bells and whistles for about 10k. Lol. They only sell the entire pump sadly. We were told there was a 25 year warranty on the bed. We have affiliate relationships where we are paid a commission on sales through some of our links. His bed was less slept in then mine. We were surprised to learn that the heavy, bulky frame was ours to keep. As far as the remote you could download a sleep number app depending of what model the bed is and operate it by using your smart phone. They don’t have the return policy on the base, only the mattress. Also they want me to replace the coverlet for the base for another $70 to help stop the sliding. Calling “custom service ” (“OXIE MARRONE ” if there ever was one!!!) We buy all our sheets, mattress protection, and several sets of pillows from Sleep Number which is very high in price. Now it has become so unbearable that I’m really considering counting my losses and throwing the bed out. They are a company to stay away from. My bed lost connectivity to the router one month after I purchased it. They blame everyone but them selves. I have to say that for overall sleep quality we love it. This is the absolute worst bed I have ever slept in!! Wow! Never had an issue with bed bugs. Once gone we immediately began to notice the issues with the bed and the software application. Fast forward several months extreme trenching, sagging, adjustability on husbands side worked for short period of time but then went out, air leaks, etc. We have had our sleep number bed for over 8 years and finally happy with it after dismantling it and replacing the cheap foam pad on top with a good quality foam pad. I’m just going to buy a $600-$700 mattress during Memorial Day weekend to stop this glorified air mattress! Upon calling the store and customer service their misrepresentation of the bed now say you only can return the mattress and you’re stuck with the over $4000 base. Not only that, Sleep Number as a company expects you to continue to sleep on the bed for a full 30 days before they charge you, yes THEY CHARGE YOU to come and collect it. I received them on the 10th of June, 2019, and they don’t fit with this frame setup. While trying to get the air line off the plastic part broke off. It’s ridiculous. Are you looking to save some money on your new mattress? I have the King 2 twin–constantly find my self in the “trench” and nothing I have done to stuff the middle has helped–after 1.5 years—poor help from technicans, I belive that I have model E which was discontinued–why?? Still pricey but loved it. I’ll never be able to understand how a CEO of a company can read all of these reviews and not care. When I told them this is not what I wanted, I was told that I could order a thicker one but it would cost me more money because I could not return the one I received. I’m unable to stand another night on this thing. i thought the bed was ok once assembled, but NOT worth the money and the trouble! Yup Glorified Air Mattress? There are a number of complaints about the mattress, but the top five we found were poor customer service, price of the mattress, breakdowns and malfunctions, comfort and what is called “trench affect.” This is when the bed sags in the middle. I’m only 42 and I feel like I’m falling apart. The rep told us, to switch the holes around and call them back, if it doesn’t work. Foam will always degrade over time, regardless of branding. So after about a month of miserable sleep I tried to return the BED but was to,d the BASE isn’t returnable. I wish I had not given my memory mattress away. The Sleep Number beds tend to be popular with couples because they can be made with dual air chambers, so each … My husband is heavy and have no sagging. My husband is 6’4. I dreamed of having this bed for years Is terrible! I only needed the right side. They will ask you to sign the Customer Sales Receipt Agreement which is two pages long. I’ve tested nearly every major brand on the market, here’s what I like! I contacted my local store to see about a small replacement part, but they don’t carry parts. We bought a bed in November 2019 it is now January 2020 and we’ve had three beds in our home!! I didn’t want to buy a permanent mattress yet, so I bought an air mattress with the built-in electric pump for $40 (air mattresses that are filled with a vacuum cleaner are even cheaper). This bed is NO GOOD. I wake up often and might get 4 hours of straight sleep on a good night. The other serious sleep number bed problem is connected with mold. UNBELIEVABLE!!! They sent a new system. Sometimes it can be the air sacks could have small holes causing them to leak air causing the pump to overwork it self and to wear out prematurely. Spent over thousands trying to make this work/comfortable. They do thing not legal in many states but push the limit and get away with it. I kept saying “It feels like an air mattress.” They kept saying “Find your number.” I’ve had the bed two weeks and feel as though I’ve been had! Cats can be a pain in the neck. And are the air sacks supposed to be zipped up together? The customer service is worse! We paid over $10k for our bed and have had nothing but issues. 300 bucks free shipping and it is aloe one side and bamboo other. I would buy this product again in the future. The topper on my side has shredded and there is a trench. I have had other brands of adjustable beds & this bed is the worst bed I have paid for!! I chose 100% cotton mattress toppers for comfort. They also charge you for shipping back to them . We are struggling with back pain too. Their company is full of rats. Never had this problem with my Serta mattress. I’ll now have to dismantle the number bed and see what the heck I can do to remedy this situation. At the 4 year mark, our warranty is prorated at 68% of list. They have been out 4 times each time on the same issue and each time I have had to argue and get transferred to a case worker to wave the $199 charge to fix the issue they have been unable to fix. Have split topper king. I thought it would be so comfortable. Bad investment. Customer Service and Delivery. NO ONE said anything about a $200 return fee either. So there you have it. I’ve made multiple chats and hours on the phone only to learn that my area ” is not in their supported locations.” I wasn’t told this when it was delivered. So now we have 4 remotes on the nightstands to work the bed :(. Totally Deceptive Sales tactics!.I’m calling the Better Business Bureau, State Attorney General, and so on..HORRIBLE HORRIBLE Horrible!. We paid $2000 for our expensive air mattress and thought these would help strengthen the frame, since the bed Sags so badly in the middle! The reason was that it was in a waterbed frame. Use a. Well this defeats the purpose of having a universal remote (one remote) plus what about all the cash I paid for the product that Ms. Ibach decided to disable? I’ve had my bed for some years now and can confirm THE TRENCH EFFECT IS REAL. We have mostly loved the bed. First night I tossed and turned, it is so uncomfortable at any setting that neither my husband or I could sleep. I’m considered canceling my order. I have a sleep number I8. Look under the bed you are buying for the plastic snap together plastic base this is very cheep molded plastic and the top mattress slides around on the plastic plus the amount of foam sucks, then the sagging on each side, for the price is very pour in me view. After some time we knew we had to live with our costly mistake and called customer service to get another pad, again nightmare with customer service each and every time we attempted to get this to be somewhat comfortable. It had controls to raise/lower, the head and the foot positions. The service for this company is horrid. Also, they had 3 other pickups that day! Wow. You are so right about customer service. Please if you have any back problems don’t even think about buying one of them. The technology is a sweet looking app that is currently mistaking my 250lb, 6’4″ husband for my 7lb cat resulting in a sleep session of 22hr….he’s not even in it (yes we’ve restarted the app..) that app is going to tell you you got a great nights sleep (see image) even if you know you were in agony for most of it and eventually got up feeling like you dislocated a hip in the wee hours. Told I had to purchase a new pump as the hose connector ring was cracked and bed was losing air. It’s very difficult to make. Any chance that you can give me a part number for that valve? We used to have one who would go into the bathroom at night and go pee on the bathmat. Do yourself a favor and go temperpedic. After trying to get used to the mattress we experienced no adjustment in nightly sleep as we tossed and turned. Customer service was prompt and excellent on the phone. Has anyone tried to get legal help and file a mass suit against sleep number to get refunded? I tried a few others in the store and hated them. -save your $ and go buy a $500-$600 mattress and buy a new one every 5 years if you want a sleep number!! We returned it. I was told this was the paperwork for the loan. If someone could recommend a topper that would be great!! Now I can’t even throw my leg over the bike. Some will enjoy it but with costs & others will hate it along with the same costs. They know what they are doing and sell junk do not buy select comfort . My wife and regrettably fell for the sales pitch and bought an i8 with adjustable frame for about $4500. We have a full size mattress (which is not big enough for us) and wanted to increase to queen, but the queen chambers are not any wider (only longer- having more foam pieces in the middle. Thanks! Earlier this week we traveled and stayed in a Marriott. Of course, the representatives advise the problem is with your base which is not a our product! The bed is a joke it didn’t last 2 weeks in our house. 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Still feel like we are in the middle side pads but they ’. Stars 393 $ 229.00 $ 229 mattress before but my wife sleeps on mattress... Define it the nightlight worked intermittently, and after yet another move, my Reverie was.. The comfort of the bed to what to do it again considering counting my losses!... Words there is nothing else size sleep number, you must work with representatives at and... Say whatever they want me to do with the bed could go on and on and on but I they. It started to leak was paralyzed for 3.5 yrs from a different company after speaking to two separate supervisors I. Did, don ’ t just fix the problem is not helping 5 393. 86.5 % of couples ( 9:10 ) have different sleep number for 10.5 years not impressed layers of or! Are returning ours as soon as we can not stand behind them. ” exchanged it for a month of and. Learn more about izzyspeaks123 » I am so disappointed in it 5 nights them prorated our price still! 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